Frequently asked questions
Straightforward answers for solar and energy teams considering a more reliable customer-conversion process.
What does Solar AI do?
Solar AI helps Australian solar and energy teams build a reliable path from enquiry to human sales conversation. We combine human-led growth strategy with JAMES, an AI-assisted workflow for repeatable first response, follow-up and appointment coordination.
Will we need to replace our agency, CRM or sales process?
No. Solar AI is designed to work around the systems and partners you already use. The first step is to map the customer journey and identify where leads are losing momentum.
What does JAMES handle?
JAMES can support approved first-response messages, qualification questions, follow-up touchpoints and appointment coordination. Your team stays responsible for advice, commercial judgement and the relationship.
Can you help with leads that are already in our database?
Yes. Where contact permissions and customer expectations support it, reactivation can be a practical first project. The focus is on a respectful, useful next step—not indiscriminate outreach.
How do you approach communications and privacy?
Workflows are designed around the client’s approved messages, contact permissions, opt-out handling and escalation rules. Each client remains responsible for ensuring its data and communications meet applicable legal and industry obligations.
How do we start?
Begin with the pipeline scorecard or a strategy call. We will review the lead sources, first-response process, follow-up approach and team handoff before recommending the smallest useful next step.
Have a question about your own lead process?
Start with the scorecard, or book a 30-minute discussion to identify the most practical next step.